Privacy Policy for kilmainham-gaol.com

We maintain an unwavering dedication to protecting and preserving all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for ensuring the proper handling, processing, and protection of all personal data submitted through our website.

We may process usage data (“usage data”), which comprehensively includes browser type, operating system, page views, navigation paths, timing of visits, duration of visits, bounce rates, and interaction patterns. This information is collected through automated tracking tools, server logs, and cookie technologies and may include search terms used, features accessed, and download activities. The source of this data is our analytics software and server monitoring systems. We process this information for several important purposes, including improving website performance, analyzing user behavior, optimizing content delivery, and enhancing security measures, which enables us to provide better user experience, strengthen security protocols, and tailor content to user preferences. The legal basis for this processing is our legitimate interests in monitoring and improving our website services.

We may process account data (“account data”), which comprehensively includes email addresses, usernames, passwords, account settings, registration dates, and account status information. This information is collected through registration forms, account updates, and direct user input and may include communication preferences, subscription status, and account history. The source of this data is direct user submission during account creation and management. We process this information for account authentication, service provision, communication management, and security verification, which enables us to maintain secure user accounts, deliver personalized services, and protect user information. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process profile data (“profile data”), which comprehensively includes names, addresses, phone numbers, biographical information, and preferences. This information is collected through profile creation forms, preference settings, and user submissions and may include professional information, interests, and customization choices. The source of this data is your direct input when creating or updating your profile. We process this information for personalizing user experience, enabling communication features, providing targeted content, and improving service delivery, which enables us to offer customized services, facilitate user interactions, and enhance content relevance. The legal basis for this processing is our legitimate interests in providing personalized services to our users.

You have the right to access your personal data, which means you can obtain confirmation about whether we process your personal data and receive a copy of that data in a structured format. This includes the ability to view all stored information, request complete data records, and confirm processing activities. To exercise this right, you can submit a formal request through our dedicated data access portal or contact our privacy team directly. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to verify your identity.

You have the right to rectification, which means you can request corrections or updates to any inaccurate or incomplete personal data we hold about you. This includes the ability to update contact information, correct factual errors, and supplement incomplete records. To exercise this right, you can use our account settings interface or submit a formal correction request through our support team. We will respond within 15 days and may require account verification, supporting documentation, and specific detail about the corrections needed to verify your identity.

You have the right to erasure (also known as the right to be forgotten), which means you can request the deletion of your personal data when there is no compelling reason for its continued processing. This includes the ability to delete account information, remove historical data, and withdraw processing consent. To exercise this right, you can submit an erasure request through our privacy center or contact our data protection officer directly. We will respond within 30 days and may require password confirmation, written request verification, and identity documentation to verify your identity.

You have the right to restrict processing, which means you can limit the way we use your personal data while still retaining it. This includes the ability to pause processing activities, temporarily hide profile information, and limit data usage. To exercise this right, you can adjust your privacy settings or submit a formal restriction request through our data management portal. We will respond within 20 days and may require account ownership proof, specific restriction parameters, and identity verification to verify your identity.

You have the right to data portability, which means you can obtain and reuse your personal data across different services and platforms. This includes the ability to download your data in standard formats, transfer information between platforms, and receive data in machine-readable format. To exercise this right, you can use our data export tool or submit a portability request through our privacy dashboard. We will respond within 30 days and may require account authentication, format specifications, and transfer destination details to verify your identity.Data Processing and Security Measures

We process Service Data which includes user account details, profile information, and service preferences. This processing involves automated collection and analysis, enabling us to provide personalized tour experiences and historical site access management. For example, in the context of museum operations, this includes managing guided tour bookings and special exhibition access. The legal basis for this processing is legitimate business interests and contractual necessity, specifically to fulfill our obligations in providing historical site tours and educational services.

We process Technical Data which includes device information, IP addresses, browser type, and site interaction metrics. This processing involves automated logging and analysis, enabling us to optimize site performance and user experience. For example, this includes adapting content display for different devices and monitoring site accessibility. The legal basis for this processing is legitimate interests, specifically to maintain and improve our digital services.

We process Communication Data which includes email correspondence, support requests, and feedback submissions. This processing involves storage and analysis of communications, enabling us to provide customer support and improve our services. This includes managing tour inquiries and educational program registrations. The legal basis for this processing is legitimate interests and consent, specifically to maintain effective communication with visitors.

We process Transaction Data which includes payment information, booking details, and purchase history. This processing involves secure payment processing and record-keeping, enabling us to manage bookings and financial transactions. This includes processing ticket sales and merchandise purchases. The legal basis for this processing is contractual necessity and legal obligations, specifically to complete financial transactions and maintain required records.

We process Preference Data which includes tour preferences, accessibility requirements, and content interests. This processing involves analysis and storage of user preferences, enabling us to personalize visitor experiences. This includes customizing tour routes and educational content. The legal basis for this processing is consent and legitimate interests, specifically to enhance visitor satisfaction.

Security Measures

Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.

We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.

Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.

Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.

We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.

All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.

International Data Transfers

We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Data Processing Agreements, and Privacy Shield certifications. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies

International transfers are protected by EU GDPR standards, ISO 27001 requirements, and regional data protection regulations, ensuring compliance with international privacy laws. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures

Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees

Data Retention

We maintain specific retention periods for different data categories:

Account Information: 3 years after last activity for account management and service improvement
Usage Data: 12 months for analysis and service optimization
Transaction Records: 7 years for legal compliance and financial auditing
Communication History: 2 years for customer support and service improvement
Technical Logs: 6 months for security and performance monitoring

These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences

Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy for kilmainham-gaol.com

Essential cookies serve fundamental functions for basic website operations. These cookies process authentication tokens, security identifiers, and session data to enable core site functionality. For example, they maintain secure user sessions while exploring virtual tour features and booking systems.

Essential cookies are fundamental to website functionality. These cookies manage user authentication, maintain security protocols, and ensure technical stability. We use them specifically for:
– User authentication
– Security measures
– Basic site operations
– Session management
– Technical stability

Functional cookies enhance your experience by remembering your preferences. They enable:
– Language preferences
– Region-specific content
– User interface customization
– Feature optimization
– Personalized settings

Analytics cookies help us understand user behavior. They collect information about:
– Page interactions
– Navigation patterns
– Feature usage
– Session duration
– User preferences

Performance cookies assess and improve website operation by:
– Monitoring site speed
– Identifying technical issues
– Optimizing content delivery
– Analyzing user experience
– Tracking system performance

You can control cookie preferences through:
– Browser settings
– Cookie consent tools
– Privacy preferences
– Account settings

For EU residents, we ensure:
– Explicit consent mechanisms
– Data minimization
– Purpose limitation
– Storage limitations
– Processing transparency

California residents have additional rights:
– Right to know about personal information collected
– Right to delete personal data
– Right to opt-out of data sales
– Right to non-discrimination
– Right to access collected information

Regarding users under 13:
– Age verification requirements
– Parental consent procedures
– Limited data collection
– Special protection measures
– Parental access rights

Policy updates involve:
– Regular review procedures
– User notifications
– Consent renewal when required
– Clear change documentation
– Continuous compliance monitoring

For privacy-related inquiries:
– Response Time: Within 48 hours
– Verification Required: For data-related requests
– Available Support: Privacy concerns, data requests, rights exercise

This policy was created specifically for kilmainham-gaol.com and covers all associated services within the tourism and historical sites industry.